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You’ve built your business from nothing. Every process, every system, every client relationship has your fingerprints all over it. When someone asks how you do what you do, you might laugh and say, “I just figure it out as I go.” And that approach has gotten you this far. But there’s a problem lurking beneath […]
Running an agency comes with its fair share of challenges, and without careful planning, it’s easy to fall into traps that can hinder your growth. From mismanaging client expectations to inefficient workflows, the common pitfalls for agency owners can be costly. In this post, we’ll dive into the most frequent mistakes agency owners make—and how […]
It’s Monday morning, and you open your inbox to find that a client has just pulled out of a major project. Or worse, your agency’s website goes down during a high-stakes launch. Business disasters like these are inevitable. We’ve all been there – that stomach-dropping moment when something goes terribly wrong. Your heart races, your […]
Most toxic leaders aren’t TRYING to be toxic. In fact, they likely don’t realize they’re being toxic at all. This is what makes toxic leadership so insidious – it often stems from good intentions gone awry. The passionate founder who wants excellence might slip into perfectionism. The detail-oriented leader might unintentionally become controlling. The visionary […]
Your team cannot see the vision inside of your head. And while you might think you’re being crystal clear about your expectations and ideas, there’s often a gap between what we think we’re communicating and what our team actually hears. I’ve been there myself, and I see it with my agency clients too. That frustration […]
Your team WANTS to work for you. Which means you need to remove yourself as the bottleneck, and start delegating well. I know what you’re thinking – “But Jillian, no one can do it quite like I can.” Trust me, I’ve been there. But here’s the truth: your inability to delegate isn’t just holding you […]
One of the things I do with my clients is create a growth area development plan. But before we dive into what that means, let’s talk about why it matters to you as an agency owner. You know that feeling when you’re aware something in your business needs improvement, but you’re not quite sure how […]
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