Running an agency comes with its fair share of challenges, and without careful planning, it’s easy to fall into traps that can hinder your growth. From mismanaging client expectations to inefficient workflows, the common pitfalls for agency owners can be costly. In this post, we’ll dive into the most frequent mistakes agency owners make—and how […]

Most toxic leaders aren’t TRYING to be toxic. In fact, they likely don’t realize they’re being toxic at all. This is what makes toxic leadership so insidious – it often stems from good intentions gone awry. The passionate founder who wants excellence might slip into perfectionism. The detail-oriented leader might unintentionally become controlling. The visionary […]

Your team WANTS to work for you. Which means you need to remove yourself as the bottleneck, and start delegating well. I know what you’re thinking – “But Jillian, no one can do it quite like I can.” Trust me, I’ve been there. But here’s the truth: your inability to delegate isn’t just holding you […]

Let me tell you about Emma. From the outside, her agency looked like a dream. Revenue was flowing, projects were getting done, and she had a full team. But something felt off. The Uncomfortable Truth Sometimes success on paper feels like failure in your gut. Emma was making money, but she was losing sleep. Her […]

Are you ready to spend less time working and more time with your family? As agency owners, we often find ourselves caught in a cycle of constant work, putting out fires, and struggling to step away. But achieving work-life balance isn’t just about working less—it’s about leading with purpose and creating sustainable systems that honor […]

When it comes to understanding the success of your agency, there’s a number that matters a whole lot more than your gross revenue number — and that’s your profit margin. While many agency owners obsess over top-line revenue, focusing on profit margin optimization can transform your business from surviving to thriving. Let’s explore 9 things […]