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Most toxic leaders aren’t TRYING to be toxic. In fact, they likely don’t realize they’re being toxic at all. This is what makes toxic leadership so insidious – it often stems from good intentions gone awry. The passionate founder who wants excellence might slip into perfectionism. The detail-oriented leader might unintentionally become controlling. The visionary […]
Your team cannot see the vision inside of your head. And while you might think you’re being crystal clear about your expectations and ideas, there’s often a gap between what we think we’re communicating and what our team actually hears. I’ve been there myself, and I see it with my agency clients too. That frustration […]

Your team WANTS to work for you. Which means you need to remove yourself as the bottleneck, and start delegating well. I know what you’re thinking – “But Jillian, no one can do it quite like I can.” Trust me, I’ve been there. But here’s the truth: your inability to delegate isn’t just holding you […]

One of the things I do with my clients is create a growth area development plan. But before we dive into what that means, let’s talk about why it matters to you as an agency owner. You know that feeling when you’re aware something in your business needs improvement, but you’re not quite sure how […]

Let me tell you about Emma. From the outside, her agency looked like a dream. Revenue was flowing, projects were getting done, and she had a full team. But something felt off. The Uncomfortable Truth Sometimes success on paper feels like failure in your gut. Emma was making money, but she was losing sleep. Her […]

Ever catch yourself fixing work you’re already paying someone else to do? Or maybe you’re double-checking everything because it feels faster than explaining it again? I see you, and I’ve got some real talk about what this is actually costing you. The Numbers Don’t Lie (But They Might Hurt a Little) Let me share some […]

Before you can start building an effective team, there are 7 key things you need to have in place. While many agency owners focus on hiring quickly to meet growing demands, creating an effective team requires thoughtful preparation and strong leadership foundations. 1. Clear Leadership Vision Your team needs to understand where they’re going. This […]

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